If attempts to contact a local rep are routed without exception to a call center somewhere else, they hate you. Take your business elsewhere if you can’t get past the call center “customer deflection shield.”
Miscellaneous Heathen
Hold to the now, the here, through which all future plunges to the past.
Not possible for me to agree more. I would be interested to hear the MH take on where business will be in 10 years with regard to the practice of outsourcing telephonic customer service. Customers uniformly despise the deflection shield, and still it persists, if not grows. WTF is it going to take to propel change?