Go read “The Entirely Unnecessary Demise of Barnes & Nobel”. It’s astounding and, near as I can tell, completely accurate.
On Monday morning, every single Barnes & Noble location – that’s 781 stores – told their full-time employees to pack up and leave. The eliminated positions were as follows: the head cashiers (those are the people responsible for handling the money), the receiving managers (the people responsible for bringing in product and making sure it goes where it should), the digital leads (the people responsible for solving Nook problems), the newsstand leads (the people responsible for distributing the magazines), and the bargain leads (the people responsible for keeping up the massive discount sections). A few of the larger stores were able to spare their head cashiers and their receiving managers, but not many.
We’re not talking post-holiday culling of seasonal workers. This was the Red Wedding. Every person laid off was a full-time employee. These were people for whom Barnes & Noble was a career. Most of them had given 5, 10, 20 years to the company. In most cases it was their sole source of income.
There was no warning.
But it gets worse.
The people who lost their jobs had been actively assured this would NOT happen for the past several months. Home Office decided last year that these positions – head cashiers, receiving managers, leads – were due to be eliminated… but no layoffs were to take place. All current employees were to be grandfathered in. The positions wouldn’t go away until the people currently holding them chose to leave.
For months they told everyone this.
Then on Monday, each person was called into the manager’s office. Fifteen minutes later, each person gathered up their things and left.
But but but dropped sales, right? Well, about that: go read the whole piece. Barnes set this up by screwing up Christmas in an attempt to shore up the amount of cash on hand. The Barnes leadership are not trying to save the company. They’re trying to get out with giant golden parachutes, and give not two shits for their employees.