I don’t mind being on hold. I don’t even mind hold music. What drives me bats is having a recording pop in every 30 or 60 seconds to tell me I’m still on hold. Music’s easy to tune out, so you can get work done while you’re waiting; the recording is interruptive enough to shake you out of whatever task you’re doing while on hold, more or less ensuring that you can do nothing other than sit on hold.


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