They’ve been patching people’s computers without their consent, regardless of what the user’s settings were.
There’s a lot wrong with this, but let’s start with two main points:
The machine belongs to the User, not to Bill. It is ultimately up to the USER and the USER ALONE to decide what goes on the computer. Software that installs itself silently and without consent is, under most circumstances, viewed as malware (at best) or evidence of criminal trespass (at worst).
Building this back door in is simply inexcusable. If it’s there, it’s going to get exploited by black hat types. Period. WTF were they thinking?