This BBC bit is, well, set in the UK, but in my experience his summary on the state of PC support is spot on here as well (though a good chunk of the failures he finds are at their root problems of what should be viewed as criminally poor design, the germ is still true):
It seems incredible, but millions of families and thousands of businesses have no-one to turn to but a bunch of unqualified amateurs to fix the most complicated pieces of equipment that have probably ever existed. It’s a scary thought.
There is no standard, no Bar Association, no AMA, no APA. There is no way for my clients to know that my experience actually qualifies me to do what I say I can do, or that J. Jackass Fucktard with a 15-year-old CNE knows precisely nada of modern use.