Here’s a shocker.

In a recent study of airline performance, United came in dead last. This represents a bit of a reversal, since pre-merger Continental was frequently at the top of these studies — or, at least, sharing top billing with Southwest (who are still on top in terms of customer complaints per 100,000 passengers — 0.25 vs. United’s 4.24).

It’s a nasty irony that the 1999 story of onetime basket-case Continental’s resurrection and triumph was called From Worst to First.

Congratulations, we guess, to the management team that’s managed to bring this full circle!

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