How to tell if your company is a douchebag

Consumerist lays it out:

  1. Are your most profitable customers those who have the most reason to be dissatisfied with you?
  2. Do you have rules that you want customers to break because doing so generates profits?
  3. Do you make it difficult for customers to understand or abide by your rules, and to you actually help customers break them?
  4. Do you depend on contracts to prevent customers from defecting?

Telcos, we’re looking at you.

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