So, what with the travel, we have little time in the Heathen World HQ to handle bills & etc., so that gets done over the phone and Intarwub. This is ordinarily not a problem, except today.
When we started this gig, we realized we didn’t want our net access filtered by Swedes, so we picked up a Sprint EVDO modem to use with the Powerbook. The first bill was due, but we didn’t remember to bring it until this week. What follows is our attempt to pay the bill:
Call the number on the bill. Select “pay bill” when asked. Input the phone number of our device (yes, the modem has a phone number). Get told that we should “hand up and press Star-3 in order to pay.” Unless, of course, you don’t have a phone. Nice one, Sprint.
Head to the web site and try to register. Jump through an inordinate number of hoops to discover there’s some kind of problem, and we’re somehow not authorized to pay our own bill. Right.
Call the number on the bill and press “0” over and over until we get an operator. Explain our frustration to the idiot scriptreading girl. Explain we’d like a summary of the current bill (yes, they’re stacking with additional charges, which is why everyone hates telcos, but whatever). Then have this conversation:
HEATHEN: Ok, I’d like to pay the whole bill with my Amex. IDIOT: How much did you want to pay? HEATHEN: Um, let’s put the WHOLE BILL on my Amex. IDIOT:And which credit card did you want to use? HEATHEN: For the third time, let’s put the WHOLE BILL on my AMEX.
Sigh. Previously…