Back in the boom, we tried to use online meeting tools, which inevitably led to shit-tons of time wasted at the head end of every meeting trying to get LiveMeeting to work.
It never really did.
In the years since, other companies have entered this space, and some of them are basically flawless. Trouble is, the good ones cost money, and most of our customer IT orgs are (a) cheap and (b) too paranoid to let their people use GoToMeeting, so we get forced into trying to connect with the execrable “Lync” — i.e., rebranding LiveMeeting bullshit — across the Internet.
MSFT makes their products so that they’re effectively free, but never bother solving for corner cases — like, say, a cross-site meeting that’s not all on the same network or active directory domain. Worse, Lync has no end of weird foibles and fuckups. For example, if you end up on 2013 instead of 2010 (which will happen if you upgrade Office), it’s no longer possible to join a meeting without having corporate credentials on the hosting party’s network.
That’s fine, though, because obviously nobody ever wants to meet with people outside their company, right?
CHRIST. It’s enough to make you want to strangle someone.